Returns and Refunds

Refund Policy

Emu Plains Succulents accepts returns for Defective, Non Defective and/or Damaged Products.

Due to the sale of Live Plants we do not accept exchanges.

We also do not accept returns for Change of Mind.

If you item arrives defective or damaged, We ask that you contact us to arrange for the product to be returned with 14 days.

Once item is returned if it is deemed to be defective or damaged we will refund you the cost of the return postage as well as the agreed refund.

Please allow up to 5 business days for a refund to be processed.

Please be aware that we cannot issue refunds for change of mind.

To help us assist you better, please follow the steps below:

Please contact us via email at emuplainssucculents@gmail.com within 48 hours of receiving your order.

1.      Provide a description of the issue

2.      Include photos of the issue

Unfortunately, we cannot accept change-of-mind purchases, so please double-check your order before finalizing your purchase.